We're here to help.


How Email Credits Work

Every Search seat with Entelo comes with 300 email request credits and 300 email access credits per month; unless your contract specifies more than the standard 300 credits.

Anytime you request an email to be found an email request credit is used. The email credit is unique to the candidate, so you can send them an email, export or download them from a list, or add them to your ATS without using any additional credits for that candidate (your team can also access this candidate’s email without using an additional credit).

When you view a candidate’s email that Entelo already has available (wasn’t requested), send them a message, export to PDF or CSV, or export them to your ATS this counts as 1 credit for an email accessed. Once a candidate’s email has been accessed using one of the previous listed actions you will not use another credit for the same candidate.


Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk