Anytime you request an email, an email request credit is consumed. Because every email requests to our data partners, each attempt will incur a credit even if no email is ultimately found for that profile.
Access credits are used by either:
- "Viewing" an email address of a candidate (by clicking view email on their profile)
- Emailing a candidate (by clicking contact)
- Exporting a candidate profile (even if an email address is not on file)
NOTE: Once you view or email a candidate, no additional credits will be used when viewing/emailing the same candidate again. This includes when other users on your team contact the same candidate.
NOTE: Each time you export a candidate's profile, credit is used. It is helpful to keep track of all exported profiles, so multiple usages of credits do not occur. Export actions include “export to PDF”, “export to CSV”, “export to ATS”, and downloading a Project. When exporting a candidate's profile, we include comprehensive information about a candidate that includes their education, experience, skills, social links, and more. A credit is consumed for an export even if the profile does not contain an email address.