You may run into a situation where Entelo can't find or generate a candidate profile from LinkedIn. There are a couple of ways you can handle this:
a) Entelo Search
On your Entelo Search page, scroll all the way down and click on "Add profile" (right below the Exclusions filter).
Copy and paste the LinkedIn URL that you want to track in Entelo in the box provided and then click on "Create profile."
You will then get a notification and an email letting you know that the profile request has been submitted.
b) Entelo Chrome Extension
(If you don't yet have the extension, you can get it here)
On the Entelo Extension for Chrome, while you are viewing the candidate's LinkedIn page, click on the Entelo Extension and then select "Request more information."
Once submitted you will get a notification.
You can check the status of your request by reviewing your Entelo Activity. Click on your account picture or arrow and select "Your Activity."
Select the "Profile requests" tab.
It generally takes 24 hours to find and build the profile. Once the profile has been created in Entelo you can start tracking your candidate.